Integrating IoT in Hotels: How Managed IT Services Can Help
Yes, AI is the current rave. But back in my day, IoT was the thing. Remember when that was blowing everyone’s minds? The hospitality space felt that too. And still are. Hotels are becoming more dependent than ever on IoT technologies to improve guest experiences, operations, and energy efficiency. However, the issue lies within the integration of IoT systems. Susan and Harry behind the front counter can’t just set up the complex and robust IT infrastructure needed… This is where managed IT services come into play, offering the correct and necessary support to ensure seamless and effective IoT implementation.
Understanding IoT in Hotels
IoT in hotels covers a ton of ground. At the base level, IoT is just connecting physical devices to the internet, which we all know allows them to communicate and exchange data/information. At a more advanced level, it means:
- Smart Room Controls: Most hotels have updated room controls. You know the smart thermostat on the wall? Well, those have to be connected to WiFi. Some hotels even have it where guests can control the lighting, temperature, and entertainment systems just using their phone or voice commands.
- Automated Check-In/Check-Out: IoT-enabled check in areas or mobile apps will help create a faster system of checking in and out. No more long-lines at the desk and people just tossing their card at you to leave.
- Predictive Maintenance: This is something usually seen in the supply chain or manufacturing space, however, IoT sensors will monitor equipment and if you add inventory of towels, pillow cases, and more into some sort of system, you’ll get an understanding of when you need more. Overall, you’ll reduce downtime and maintenance costs.
- Personalized Guest Experiences: We’ve said this before in our blogs, but outside of price, people always take into consideration a hotel’s ratings and reviews to determine if your hotel is up to snuff. Using IoT devices, guest preferences and behaviors can be tracked to offer more customized/personalized services and amenities. For example, if you continuously have all the athletes staying in your hotel and you don’t have a fitness center, maybe it’s time to consider one…
Challenges of Integrating IoT in Hotels
Benefits of having an IoT system within your hotel are clear. However, integrating such technologies have their own challenges, such as:
- Complexity of Systems
- Data Security
- Scalability
- Maintenance and Support
How Managed IT Services Can Help
Managed IT services can help in so many ways. Here’s some of the benefits they bring to the table:
- Expert Consultation and Planning
- Seamless Integration
- Enhanced Security
- 24/7 Monitoring and Support
- Scalability and Flexibility
- Cost Management
Takeaways
Integrating a new or updating your IoT within your hotel can significantly benefit you as the hotel owner/manager as well as improve guest satisfaction. However, complex IoT systems require a ton of expertise and support. Managed IT services can offer a comprehensive solution, providing expert consultation, integration help, enhanced security, 24/7 monitoring, scalability, and even cost management.
It doesn’t matter if you’re running a bed and breakfast in the Wales countryside or a luxurious high-rise in New York; embracing IoT is no longer a luxury but a necessity for hotels aiming to stay competitive and meet the evolving expectations of modern travelers. With the right managed IT services, hotels can ensure a smooth and successful IoT journey, ultimately leading to enhanced guest experiences and operational excellence.